We will endeavor to dispatch your order on the day you place it – subject to payment and stock availability. We will send you an email when we receive your order and another one when we ship your order. UK orders are charged at £3.99 for orders below £30.
Please Note: We ship Monday to Friday and except on bank holidays.
We are always here to help, please feel free to write to us at [email protected] for any shipping related inquiries.
Returns & Refunds
We want you to absolutely love NEKEWLAM’s products. If for any reason you are not satisfied with your purchase you can always return unused/unworn items within 14 calendar days. Please return the product back to us in original saleable condition for a full refund. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt). All refunds will be credited to you by the same payment method you used.
We recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, for your own protection as the item is your responsibility until it reaches us therefore we cannot accept responsibility for any item lost or stolen or damaged in transit.
Please get in touch at [email protected] in case if you wish to return your item(s). The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the given time period will only be refunded at our discretion.
Sale items are non-refundable and non-returnable.
You will receive a full refund of the purchase price for the order, on average, within 10 working days after we have received the original item(s).
If you have any queries regarding our returns policy, please send an email to [email protected].